These Terms and Conditions of Use and Sale (hereinafter the "T&Cs") govern access to the website accessible at the address innoralab.ai and to the associated application (hereinafter, together, the "Service"), as well as the subscription to and use of the subscription allowing access to it. The Service is edited and operated by the company Studio Flora under the commercial name Innora Lab.
These T&Cs constitute the entire contractual agreement between Studio Flora and any person accessing the Service or subscribing to a subscription (hereinafter the "User"). Any use of the Service and any subscription imply the full, complete and unreserved acceptance of these T&Cs. In the absence of acceptance, the User must refrain from accessing the Service.
1. Definitions
For the purposes of these T&Cs, the terms below starting with a capital letter, whether used in the singular or plural, shall have the following meaning.
"Studio Flora" refers to the single-member simplified joint-stock company Studio Flora, registered in the Paris Trade and Companies Register under the number 999 649 635, publisher of the Service.
"Service" or "Innora Lab" refers to the system consisting of the website innoralab.ai, the associated application and the suite of artificial intelligence assistants that they make available.
"User" refers to any natural person of legal age who accesses or uses the Service, as well as the natural or legal person who subscribes to the subscription. When the subscription is made on behalf of a legal entity, the person representing it declares that they have the necessary powers to bind it.
"Consumer User" refers to any natural person acting for purposes that do not fall within the scope of their commercial, industrial, artisanal, professional or agricultural activity.
"Non-Professional User" refers to any legal entity not acting for professional purposes. They benefit from the protective provisions that the law expressly makes applicable to them.
"Professional User" refers to any natural or legal person acting for purposes entering within the scope of their commercial, industrial, artisanal, professional or agricultural activity, including when acting in the name or on behalf of another professional.
"Account" refers to the personal space of the User, created after registration, which allows them to access the features of the Service.
"Credentials" refers to the email address and password chosen by the User to access their Account.
"User Content" refers to all information, data and texts entered by the User in the context of their interactions with the Service.
"Results" refers to the content, analyses and documents generated by the artificial intelligence assistants based on the User Content.
2. Purpose of the Service
Innora Lab is a suite of assistants based on artificial intelligence, designed to help entrepreneurs, professionals and founders structure their marketing strategic thinking. The assistants notably allow for the analysis of an offer, positioning, market, and the production of summary documents in PDF format, downloadable from the conversations.
The Service constitutes exclusively a decision-making aid tool and a tool for structuring the User's strategic thinking, with the User remaining the sole decision-maker for the implementation of the Results. It cannot substitute for the professional judgment of the User, nor constitute legal, financial, tax or commercial advice tailored to individual circumstances. The User remains solely responsible for the decisions they make following the use of the Service and their application.
3. Access to the Service
3.1. Conditions of access
Use of the Service is restricted to natural persons of legal age, who are at least eighteen years old, and have the necessary legal capacity. The Service is designed to support a professional activity or the preparation of an entrepreneurial project.
The User can subscribe in their own name or on behalf of a legal entity they are authorised to represent. The professional destination of the Service does not deprive the User of the mandatory protections they benefit from, given the actual circumstances of their subscription.
3.2. Qualification of the User
The qualification of the User depends on their situation and the actual purpose of their subscription. It does not result solely from the number of employees, the provision of a VAT number or the name of the offer.
The Consumer User benefits from the mandatory provisions applicable to them. The Non-Professional User benefits from the protections that the law expressly extends to them, without automatically benefiting from all rights reserved for consumers.
Some professionals may benefit from the protections provided for in Article L221-3 of the French Consumer Code when its conditions are met: contract concluded off-premises, subject matter not falling within the scope of the main activity of the professional solicited and headcount less than or equal to five employees. These provisions do not apply automatically to every online professional subscription.
No provision of these T&Cs deprives the User of a legally applicable mandatory right for their situation.
3.3. Creation and management of the Account
The creation of an Account requires the User to provide the information requested during the registration process, and to expressly accept these T&Cs after having read the Privacy Policy. The User undertakes to provide accurate, complete and up-to-date information, and to update it in the event of modification.
The Account is strictly personal. The User undertakes not to share it with a third party, nor to let a third party use it. The User is responsible for the confidentiality of their Credentials and for any activity carried out from their Account.
In the event of unauthorised use of their Account or suspicion of compromise of their Credentials, the User undertakes to inform Studio Flora as soon as possible at the address contact@innoralab.ai.
4. Use of the Service
4.1. User Undertakings
The User undertakes to use the Service in accordance with these T&Cs, the laws and regulations in force, and in a loyal manner consistent with the purposes of the Service. In this respect, the User notably undertakes not to:
provide false, misleading information or impersonate a third party;
use the Service for illicit, fraudulent purposes or purposes that infringe the rights of third parties;
use the Service in a way that disrupts its operation, alters its availability, accessibility or security;
circumvent or attempt to circumvent technical security measures or restrictions on the use of the Service;
submit to the Service content of an illegal, defamatory, abusive, hateful, violent, sexual nature, or that violates human dignity;
submit to the Service personal data relating to third parties without having an appropriate legal basis, or confidential information whose disclosure is not authorised;
transmit viruses, malicious code or any other element likely to harm the Service or its users;
use the Service, its Results or its components for training artificial intelligence models, automated data extraction (text and data mining), database creation or competitive analysis;
attempt to obtain, by any means whatsoever, the disclosure of internal instructions, system prompts or proprietary methodology elements of the assistants;
resell, sub-let, redistribute or commercially exploit access to the Service to third parties, without the prior written authorisation of Studio Flora.
4.2. Responsibility for User Content
The User is solely responsible for the User Content they submit to the Service. They guarantee that they hold all the rights necessary to communicate this content, and guarantee Studio Flora against any recourse, action or claim from third parties resulting from the breach of this warranty.
4.3. Usage credits
The subscription includes a volume of monthly usage credits, the characteristics of which are presented to the User before subscribing. These credits are consumed when using the assistants. Consumption may vary depending in particular on the length and complexity of the exchanges and responses generated.
The monthly volume included corresponds to 100% of the credits for the month. It is renewed on each monthly anniversary date of the subscription. Unused monthly credits are not rolled over to the following period.
When monthly credits are exhausted, the User can buy a top-up under the conditions provided for in Article 5.6 or wait for the renewal of their monthly credits.
In the event of manifestly abusive, abnormal use or use diverted from its purpose, Studio Flora may take the measures provided for in Article 12.
4.4. Conversation history
The User's exchanges with the assistants are kept and linked to their Account, to allow them to view their history. A closed session remains readable but can no longer be continued. PDF documents are generated on demand from the conversations: they are not stored as files and can be downloaded from the corresponding conversation as long as it is accessible. The User can at any time delete their conversations from their Account, one by one, or request the deletion of their entire history at contact@innoralab.ai. The retention terms are detailed in the Privacy Policy.
5. Subscription, pricing and payment
5.1. Subscription
Subscription to a package is done online on the Site. The User enters the requested information, reviews the essential characteristics of the Service, the price, the payment terms, the duration of the contract and the cancellation conditions. Before validating their order, the User expressly confirms that they have read and accepted these T&Cs and have reviewed the Privacy Policy.
Validation of the order, followed by its payment, constitutes a firm and final conclusion of the contract. A confirmation email is sent to the User at the email address provided during subscription, summarising the essential elements of the order.
5.2. Description of the subscription
The subscription provides access to the features of the Innora Lab suite of assistants included in the subscribed offer. It is concluded for an indefinite period and billed for successive periods of one (1) month from the activation of the Service. It continues until its termination under the conditions provided for in Article 7.
It includes a volume of usage credits renewed each month under the conditions provided for in Article 4.3. PDF documents are generated on demand from conversations and can be downloaded by the User during the term of their subscription.
5.3. Price
The price of the subscription is indicated on the Site at the time of subscription. Prices are in euros. Prices intended for consumers are presented inclusive of all taxes; offers intended for professionals may present a clearly identified price excluding taxes.
Applicable taxes are determined based in particular on the status of the User and their country, in accordance with applicable tax regulations. The total amount to be paid, including applicable taxes, is indicated before the final validation of the order.
For taxable professional Users providing a valid intra-community VAT number, billing can be established excluding taxes according to the reverse charge mechanism, when legal conditions are met.
Studio Flora may modify its prices for new subscriptions. For ongoing subscriptions, any modification is notified under the conditions of Article 19 and does not apply to a period already paid.
When a promotional offer, introductory rate or discount code is offered, the promotional price, its duration of application and the price applicable thereafter are clearly indicated before the validation of the order.
5.4. Payment terms
Payment for the subscription is made online, by credit card or any other means offered on the Site. The price of each monthly period is payable in full at the beginning of that period. Unless cancelled, payment is automatically renewed at each monthly term.
Payment operations are processed by Stripe. Management of member accounts and access is provided by Thenty. Studio Flora does not have access to the User's complete banking data, which is collected and processed directly by Stripe.
Access to the Service is activated after confirmation of the initial payment, subject to the advance execution terms provided for in Article 6 for Users benefiting from a right of withdrawal. In the absence of initial payment, the subscription is not activated.
In the event of failure of a subsequent payment, Studio Flora informs the User and invites them to regularise their situation. Suspension or termination may occur under the conditions provided for in Article 12.
5.5. Billing
An invoice is issued upon each subscription and renewal. It is sent to the User electronically and made available in their Account. The User is responsible for the accuracy of the billing information they provide, particularly when they subscribe as a Professional User.
5.6. Credit top-ups
The User can buy credit top-ups from the Service. The price and volume of credits for each top-up are indicated before the validation of the purchase. When a volume is expressed as a percentage, this is calculated in relation to the monthly volume included in the offer concerned, specified at the time of purchase.
Purchased credits feed a reserve, consumed only after exhaustion of the monthly credits included in the subscription. This reserve is not reset to zero during the monthly renewal: unused top-up credits are kept throughout the duration of the subscription, including successive renewals.
Top-up credits become usable after confirmation of payment. They do not extend the duration of the subscription and do not allow the assistants to be used after its actual end date.
Subject to applicable legal rights and refund cases provided for in Article 7.6, top-up credits are neither refundable nor transferable. Unused top-up credits expire on the actual end date of the subscription.
6. Right of withdrawal and advance execution
6.1. Beneficiaries and time limit
The Consumer User has a period of fourteen (14) days from the conclusion of the subscription contract to exercise their right of withdrawal, without having to justify their decision.
The purchase of a top-up opens a fourteen (14) day period from that purchase.
These provisions also benefit other persons to whom the law expressly extends this right, when legal conditions are met.
6.2. Request for immediate execution
Access to the Service is open after confirmation of payment. Top-up credits are also available after confirmation of their payment.
This immediate access does not eliminate the right of withdrawal of Users who legally benefit from it.
In the event of withdrawal, Studio Flora only deducts an amount corresponding to the service already provided if the conditions of Article L221-25 of the Consumer Code are met, in particular the collection of an express request for advance execution and the provision of the required information. Otherwise, no sum is retained in respect of the use of the Service.
6.3. Exercising the right
The User may notify their withdrawal by an unambiguous statement addressed to contact@innoralab.ai or to Studio Flora, 60 rue François 1er, 75008 Paris, France, before the expiry of the applicable period.
They may use the form below, although its use is not mandatory.
For contracts concluded online to which this obligation applies, a free withdrawal feature is also accessible on the Site. Its use gives rise to an acknowledgment of receipt on a durable medium.
6.4. Consequences and refund
Studio Flora refunds the sums due within fourteen days of receiving the request, using the initial payment method, unless expressly agreed to another fee-free method.
When legal conditions are met, the amount corresponding to the service already provided, calculated according to Article 6.2, is deducted from the refund.
Withdrawal from the subscription terminates access to the Service. Unused paid top-up credits associated with this subscription are also refunded, without prejudice to more favourable rights.
Withdrawal relating solely to a top-up does not terminate the subscription.
6.5. Professional Users
Professional Users do not benefit from a general legal right of withdrawal for an online subscription carried out for professional purposes, subject to applicable legal exceptions.
Withdrawal Form
Complete and send only if you wish to withdraw.
For the attention of Studio Flora, 60 rue François 1er, 75008 Paris, France — contact@innoralab.ai:
I hereby notify you of my withdrawal from the contract relating to the following service:
Subscription or top-up concerned:
Ordered on:
Name of consumer:
Address of consumer:
Email address associated with the Account:
Date:
Signature of consumer, only in case of notification on paper:
7. Duration, monthly billing and cancellation
7.1. Duration
The subscription is concluded for an indefinite period. It is billed in successive periods of one (1) month from the activation of the Service, with no annual commitment.
7.2. Monthly billing
Unless cancelled taking effect at the end of the current period, a new monthly period is automatically billed.
The amount, payment frequency and cancellation conditions are communicated before subscription. Price modifications follow the conditions provided for in Article 19.
7.3. Information on upcoming terms
The date of the next term is communicated to the User in their subscription management information. The renewal of monthly credits follows the billing periods, under the conditions of Article 4.3.
7.4. Cancellation at the initiative of the User
The User can cancel their subscription at any time using the online cancellation feature or by sending their request to contact@innoralab.ai.
Any request received before the next term prevents the billing of the following period. Cancellation takes effect at the end of the monthly period already paid.
Studio Flora confirms receipt of the request and the subscription end date on a durable medium.
Until this date, the User retains access to the Service and can use their available monthly credits and top-up credits.
Voluntary cessation of use before the end of the paid period does not entitle to a refund, subject to the right of withdrawal, Article 7.6 and other applicable legal rights.
7.5. Termination at the initiative of Studio Flora
Studio Flora may terminate the subscription in the event of a sufficiently serious breach by the User of their obligations, particularly in the event of use contrary to the T&Cs or default of payment.
Except for serious breach justifying an immediate measure, this termination occurs after a formal notice has remained without effect within a reasonable period, under the conditions of Article 12.
The financial consequences of termination are determined in accordance with applicable law, taking into account the services provided and any established damages. This provision does not limit the mandatory rights of the User.
7.6. Cases of termination with refund
The User benefits from refunds provided by law, particularly in the event of withdrawal, failure to provide or lack of conformity of the Service.
They can also terminate with a refund of the paid period remaining to run in the event of a substantial modification adversely affecting their rights, under the conditions of Articles 8 and 19.
In the event of continuous unavailability of the Service exceeding thirty (30) days, they can terminate and obtain a refund of sums corresponding to the period paid but not provided as well as the period remaining to run. This period does not limit remedies that may be exercised earlier in application of the law.
When termination with a refund occurs in the cases provided for in this Article, unused paid top-up credits are also refunded, proportionally to their purchase price.
Refunds occur within applicable legal timeframes and, for contractual refunds not subject to a specific legal timeframe, at the latest fourteen days after the termination takes effect.
7.7. Effects of termination
At the actual end date of the subscription, access to assistants, history and downloading of PDFs ceases. Unused top-up credits expire, subject to refunds provided by law and these T&Cs.
The User is invited to download before this date the documents they wish to keep.
The Account and conversations are kept for thirty (30) days after the end of the subscription to allow for recovery in the event of a new subscription during this period. This retention does not extend access to the Service and does not maintain expired credits.
At the end of this period, data is deleted according to the terms of the Privacy Policy, subject to legally necessary retentions.
These provisions do not limit legal rights of access, portability, erasure or recovery of content. These rights can be exercised at contact@innoralab.ai, without obligation to subscribe to a new subscription when the law provides for free return.
8. Availability and Evolution of the Service
Studio Flora implements reasonable means necessary for the functioning of the Service, its security and the correction of incidents.
Interruptions may be necessary for maintenance or technical evolutions. Studio Flora strives to limit their duration and inform Users in advance when they are foreseeable.
Recourse to technical providers does not eliminate Studio Flora's obligations to the User. Legal warranties and remedies provided for in Article 7.6 remain applicable.
Studio Flora may evolve the Service for valid reasons, particularly to maintain its security, ensure its technical compatibility, respect a legal requirement or improve its features.
Updates necessary to maintain conformity are provided during the contractual term of the Service.
For Users benefiting from protective provisions applicable to digital services, other updates are carried out at no additional cost and after clear, reasonably anticipated information on a durable medium specifying their effective date.
When such modification negatively affects access to the Service or its use in a non-minor way, the User benefits from the rights of refusal and resolution provided for in Article L224-25-26 of the Consumer Code. They can exercise their right to resolution within the maximum legal period of thirty days. The legal exception allowing to keep an unmodified and compliant version, without additional cost, remains applicable.
Corresponding refunds are processed in accordance with the law and Article 7.6.
9. Intellectual Property
9.1. Ownership of Studio Flora
The Service, all of its components (source code, interfaces, graphical charter, logos, trademarks, editorial content, structures, internal instructions and prompts of assistants, databases) as well as the name "Innora Lab" are the exclusive property of Studio Flora or are subject to authorisation of use. They are protected by the provisions of the French Intellectual Property Code. Studio Flora grants the User a personal, non-exclusive, non-transferable right of use limited to the duration of their subscription, for the sole purpose of using the Service in accordance with its destination.
9.2. User Content
User Content remains the property of the User. By submitting User Content to the Service, the User grants Studio Flora a license of use strictly limited to the execution of the Service and the generation of requested Results. Studio Flora prohibits any use of User Content for other purposes, and in particular does not use it to train artificial intelligence models.
9.3. Generated Results
Subject to full payment of sums due under the subscription, Studio Flora recognises the User's right to freely use, including for commercial purposes, the Results generated from their User Content. Studio Flora prohibits any commercial exploitation of Results produced on behalf of Users.
The User is informed that Results are produced by artificial intelligence models and that identical or similar content may be generated for other users based on close requests. Studio Flora does not guarantee the uniqueness, originality or legal protectability of Results under copyright. It is up to the User, if necessary, to rework the Results and carry out necessary verifications before any exploitation.
10. Specifics related to artificial intelligence
10.1. Transparency on the use of artificial intelligence
In accordance with transparency requirements provided for by the European Regulation on Artificial Intelligence (Regulation (EU) 2024/1689, known as the "AI Act"), Studio Flora expressly informs the User that the Service is based on generative artificial intelligence systems. When using the assistants of Innora Lab, the User interacts with an artificial intelligence system, and not with a human being.
10.2. Probabilistic nature of Results
The assistants of Innora Lab are based on artificial intelligence models that produce content from probabilistic predictions. As such, Results may contain inaccuracies, approximations, obsolete information or errors, and cannot be considered exhaustive, verified or definitive.
10.3. Responsibility of the User
The User expressly recognises the non-infallible nature of Results. They undertake to exercise their professional judgment and carry out any useful verification before basing a decision on a Result. The Service does not constitute legal advice, financial advice, tax advice, medical advice, nor any personalised professional opinion. For any binding decision, the User is invited to consult a qualified professional in the field concerned.
10.4. Absence of automated decision-making
The Service does not implement decision-making producing legal effects concerning the User or significantly affecting them based on exclusively automated processing, within the meaning of Article 22 of the GDPR. Generated Results constitute an aid to the User's decision-making and do not carry any automatic legal consequences in themselves.
10.5. Absence of guarantee of result and performance
The Service constitutes a tool for decision-making and structuring strategic thinking. The User remains the decision-maker for the implementation of Results.
Studio Flora does not guarantee the achievement of a particular commercial, marketing, financial or operational objective following the use of the Service. No analysis, recommendation, projection or suggestion produced by assistants constitutes a guarantee of profitability, growth, conversion, customer acquisition or any other indicator of commercial success.
The performance of an activity depends in particular on the quality of execution, the economic and competitive context, the positioning of the offer and available financial and human resources.
The User assesses the opportunity to implement Results and carries out verifications adapted to their decisions.
The absence of commercial performance guarantee does not limit Studio Flora's contractual obligations, its liability for its own breaches nor legal warranties applicable to the Service.
11. Testimonials and reviews
Studio Flora may solicit feedback from the User on the Service, for example in the form of questionnaires, satisfaction surveys or testimonial requests. The User remains free to respond or not. In the event of feedback, Studio Flora may solicit their express authorisation to reproduce their testimonial, name or visual for communication or promotion purposes of the Service. In the absence of express and written authorisation, no nominal testimonial will be published.
12. Suspension and termination for breach
In the event of a breach by the User of their obligations, particularly the usage rules provided for in Article 4, Studio Flora may request them to remedy it within a reasonable timeframe, specifying measures likely to be taken in the absence of regularisation.
If the breach persists, Studio Flora may suspend access to the Service or terminate the contract, in accordance with applicable law.
Immediate and proportionate suspension may occur when necessary to end illicit use, security breach or serious breach. Immediate termination may also occur when the gravity of the breach justifies it.
The User is informed of the reasons and consequences of the measure, to the extent permitted by law and security imperatives.
The financial consequences of termination are determined in accordance with applicable law, taking into account the services provided and any established damages. This provision does not limit the mandatory rights of the User.
13. Limitation of Liability
Studio Flora undertakes to provide the Service with seriousness and professionalism, within the framework of an obligation of means.
13.1. Professional User
Studio Flora is not liable to Professional Users for losses established to be indirect. Loss of revenue, profits or business opportunities falls within this exclusion only where it constitutes an indirect loss.
Subject to the following exceptions, Studio Flora’s total aggregate liability to a Professional User under the contract is limited to the amounts actually paid for the Service, including top-ups, during the twelve (12) months preceding the event giving rise to liability.
These limitations do not apply in cases of gross negligence or wilful misconduct, personal injury, where they would deprive an essential contractual obligation of its substance, or where otherwise prohibited by law.
13.2. Consumer User and Non-Professional User
The limitations of liability provided for in Article 13.1 are not applicable to the Consumer User nor to the Non-Professional User, who benefit from the full rights recognised to them by the mandatory provisions of the Consumer Code and the Civil Code, particularly in terms of compensation for damages suffered.
14. Legal warranties
The Consumer User and the Non-Professional User benefit from the legal warranties applicable to them, in particular the conformity warranty provided for in Articles L224-25-12 et seq. of the Consumer Code.
To request their implementation: contact@innoralab.ai or Studio Flora, 60 rue François 1er, 75008 Paris, France.
Legal conformity warranty — continuous supply of the Service
The consumer is entitled to the implementation of the legal conformity warranty in the event of a lack of conformity appearing during the entire period of supply of the Service provided for in the contract, from its activation and until its actual end. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
The legal conformity warranty carries the obligation to provide all updates necessary to maintain the conformity of the digital content or digital service during this entire period of supply.
The legal conformity warranty gives the consumer the right to bring the digital content or digital service into conformity without unjustified delay following their request, without charge and without major inconvenience for them.
The consumer can obtain a price reduction by keeping the digital content or digital service, or they can terminate the contract by being fully refunded against waiver of the digital content or digital service, if:
1° The professional refuses to bring the digital content or digital service into conformity;
2° Bringing the digital content or digital service into conformity is delayed unjustifiably;
3° Bringing the digital content or digital service into conformity cannot occur without costs imposed on the consumer;
4° Bringing the digital content or digital service into conformity causes a major inconvenience for the consumer;
5° The non-conformity of the digital content or digital service persists despite the professional's attempt to bring it into conformity remaining unsuccessful.
The consumer is also entitled to a price reduction or resolution of the contract when the lack of conformity is so serious that it justifies the price reduction or resolution of the contract being immediate. The consumer is then not required to request that the digital content or digital service be brought into conformity beforehand.
In cases where the lack of conformity is minor, the consumer is only entitled to cancellation of the contract if the contract does not provide for the payment of a price.
Any period of unavailability of the digital content or digital service for its bringing into conformity suspends the warranty that remained to run until the supply of the digital content or digital service conform again.
These rights result from the application of Articles L224-25-1 to L224-25-31 of the Consumer Code.
The professional who obstructs in bad faith the implementation of the legal conformity warranty incurs a civil fine of a maximum amount of 300,000 euros, which can be increased up to 10% of the average annual turnover, in accordance with Article L242-18-1 of the Consumer Code.
The consumer also benefits from the legal warranty against hidden defects in application of Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This warranty gives right to a price reduction if the digital content or digital service is kept, or to a full refund against waiver of the digital content or digital service.
15. Personal Data
The collection, processing and retention of the User’s personal data are described in the Privacy Policy available on the Site. By accepting these GTCU, the User acknowledges having read the Privacy Policy.
16. Mediation and Resolution of Disputes
16.1. Prior Complaint
In the event of difficulty related to the execution of the contract, the User is invited to contact Studio Flora at the address contact@innoralab.ai in order to seek an amicable solution before any litigation recourse.
16.2. Consumer Mediation
In accordance with Articles L611-1 et seq. of the Consumer Code, the Consumer User may use a consumer mediator free of charge after a prior written complaint to Studio Flora has remained without a satisfactory solution.
Studio Flora has designated for this purpose:
MÉDIATION CONSOMMATION DÉVELOPPEMENT
Centre d’Affaires Stéphanois — Immeuble L’Horizon
Esplanade de France — 3, rue J. Constant Milleret
42000 Saint-Étienne, France
Website: https://www.medconsodev.eu
The request is subject to legal conditions of admissibility, in particular the maximum period of one year from the written complaint addressed to Studio Flora.
Mediation does not deprive the parties of their right to seize the competent jurisdiction.
16.3. Settlement of disputes for consumers in the European Union
Consumer Users residing in another Member State of the European Union can consult the list of dispute resolution entities in their country on the European Commission website: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies
17. Hypertext links and third-party services
The Service may contain links to independent third-party sites or allow access to external services. The User is invited to consult their terms of use and privacy policies.
Studio Flora does not control the content and practices of these independent sites and is not liable for them, subject to its own acts, commitments and legal obligations.
This provision does not limit Studio Flora's obligations or liability with respect to the services it undertakes to provide, including when it uses a third-party provider for their execution.
18. Applicable Law and International Provisions
These T&Cs are governed by French law. Since the Service is accessible to Users residing in France, in the European Union, in the United Kingdom and in the rest of the world, Users residing outside France retain the benefit of more protective mandatory provisions that their local law recognises, particularly regarding consumer protection and personal data protection.
In the event of difficulty or dispute relating to the interpretation or execution of these T&Cs, and in the absence of amicable resolution, French courts will be competent, subject to mandatory rules of competence applicable to consumers, who retain the option to seize the jurisdiction of their place of residence.
19. Modification of the T&Cs
The T&Cs accepted during subscription constitute the initial contractual version. The mere publication of a new version on the Site does not retroactively modify the contract.
Studio Flora may propose modifications justified in particular by a legal, technical, security evolution or its commercial offer.
Any modification of the price, the volume of credits included or another substantial condition is communicated on a durable medium, particularly by email, at least one month before it takes effect, unless a legal requirement imposes another period.
The notification specifies the modification, its effective date and options for cancellation. The User can cancel before the application of new conditions they refuse.
A price increase or a reduction of the monthly volume included does not apply to a period already paid. Top-up credits already purchased are not retroactively reduced.
Modifications affecting access to the Service or its use remain subject to Article 8 and applicable mandatory provisions. Refundable sums are processed in accordance with Article 7.6.
When a new express agreement is necessary, Studio Flora collects it before the application of the modification.
20. Miscellaneous Provisions
If any of the provisions of these T&Cs were declared null, inapplicable or without effect under a law or a final court decision, this provision would be deemed unwritten, without affecting the validity of the other provisions, which would remain fully applicable.
The fact that Studio Flora does not invoke, at a given time, a provision of these T&Cs cannot be interpreted as a waiver to invoke it later.
For any question relating to these T&Cs, the User can contact Studio Flora electronically at contact@innoralab.ai or by post at its registered office address: Studio Flora, 60 rue François 1er, 75008 Paris (France).
These Terms and Conditions of Use and Sale (hereinafter the "T&Cs") govern access to the website accessible at the address innoralab.ai and to the associated application (hereinafter, together, the "Service"), as well as the subscription to and use of the subscription allowing access to it. The Service is edited and operated by the company Studio Flora under the commercial name Innora Lab.
These T&Cs constitute the entire contractual agreement between Studio Flora and any person accessing the Service or subscribing to a subscription (hereinafter the "User"). Any use of the Service and any subscription imply the full, complete and unreserved acceptance of these T&Cs. In the absence of acceptance, the User must refrain from accessing the Service.
1. Definitions
For the purposes of these T&Cs, the terms below starting with a capital letter, whether used in the singular or plural, shall have the following meaning.
"Studio Flora" refers to the single-member simplified joint-stock company Studio Flora, registered in the Paris Trade and Companies Register under the number 999 649 635, publisher of the Service.
"Service" or "Innora Lab" refers to the system consisting of the website innoralab.ai, the associated application and the suite of artificial intelligence assistants that they make available.
"User" refers to any natural person of legal age who accesses or uses the Service, as well as the natural or legal person who subscribes to the subscription. When the subscription is made on behalf of a legal entity, the person representing it declares that they have the necessary powers to bind it.
"Consumer User" refers to any natural person acting for purposes that do not fall within the scope of their commercial, industrial, artisanal, professional or agricultural activity.
"Non-Professional User" refers to any legal entity not acting for professional purposes. They benefit from the protective provisions that the law expressly makes applicable to them.
"Professional User" refers to any natural or legal person acting for purposes entering within the scope of their commercial, industrial, artisanal, professional or agricultural activity, including when acting in the name or on behalf of another professional.
"Account" refers to the personal space of the User, created after registration, which allows them to access the features of the Service.
"Credentials" refers to the email address and password chosen by the User to access their Account.
"User Content" refers to all information, data and texts entered by the User in the context of their interactions with the Service.
"Results" refers to the content, analyses and documents generated by the artificial intelligence assistants based on the User Content.
2. Purpose of the Service
Innora Lab is a suite of assistants based on artificial intelligence, designed to help entrepreneurs, professionals and founders structure their marketing strategic thinking. The assistants notably allow for the analysis of an offer, positioning, market, and the production of summary documents in PDF format, downloadable from the conversations.
The Service constitutes exclusively a decision-making aid tool and a tool for structuring the User's strategic thinking, with the User remaining the sole decision-maker for the implementation of the Results. It cannot substitute for the professional judgment of the User, nor constitute legal, financial, tax or commercial advice tailored to individual circumstances. The User remains solely responsible for the decisions they make following the use of the Service and their application.
3. Access to the Service
3.1. Conditions of access
Use of the Service is restricted to natural persons of legal age, who are at least eighteen years old, and have the necessary legal capacity. The Service is designed to support a professional activity or the preparation of an entrepreneurial project.
The User can subscribe in their own name or on behalf of a legal entity they are authorised to represent. The professional destination of the Service does not deprive the User of the mandatory protections they benefit from, given the actual circumstances of their subscription.
3.2. Qualification of the User
The qualification of the User depends on their situation and the actual purpose of their subscription. It does not result solely from the number of employees, the provision of a VAT number or the name of the offer.
The Consumer User benefits from the mandatory provisions applicable to them. The Non-Professional User benefits from the protections that the law expressly extends to them, without automatically benefiting from all rights reserved for consumers.
Some professionals may benefit from the protections provided for in Article L221-3 of the French Consumer Code when its conditions are met: contract concluded off-premises, subject matter not falling within the scope of the main activity of the professional solicited and headcount less than or equal to five employees. These provisions do not apply automatically to every online professional subscription.
No provision of these T&Cs deprives the User of a legally applicable mandatory right for their situation.
3.3. Creation and management of the Account
The creation of an Account requires the User to provide the information requested during the registration process, and to expressly accept these T&Cs after having read the Privacy Policy. The User undertakes to provide accurate, complete and up-to-date information, and to update it in the event of modification.
The Account is strictly personal. The User undertakes not to share it with a third party, nor to let a third party use it. The User is responsible for the confidentiality of their Credentials and for any activity carried out from their Account.
In the event of unauthorised use of their Account or suspicion of compromise of their Credentials, the User undertakes to inform Studio Flora as soon as possible at the address contact@innoralab.ai.
4. Use of the Service
4.1. User Undertakings
The User undertakes to use the Service in accordance with these T&Cs, the laws and regulations in force, and in a loyal manner consistent with the purposes of the Service. In this respect, the User notably undertakes not to:
provide false, misleading information or impersonate a third party;
use the Service for illicit, fraudulent purposes or purposes that infringe the rights of third parties;
use the Service in a way that disrupts its operation, alters its availability, accessibility or security;
circumvent or attempt to circumvent technical security measures or restrictions on the use of the Service;
submit to the Service content of an illegal, defamatory, abusive, hateful, violent, sexual nature, or that violates human dignity;
submit to the Service personal data relating to third parties without having an appropriate legal basis, or confidential information whose disclosure is not authorised;
transmit viruses, malicious code or any other element likely to harm the Service or its users;
use the Service, its Results or its components for training artificial intelligence models, automated data extraction (text and data mining), database creation or competitive analysis;
attempt to obtain, by any means whatsoever, the disclosure of internal instructions, system prompts or proprietary methodology elements of the assistants;
resell, sub-let, redistribute or commercially exploit access to the Service to third parties, without the prior written authorisation of Studio Flora.
4.2. Responsibility for User Content
The User is solely responsible for the User Content they submit to the Service. They guarantee that they hold all the rights necessary to communicate this content, and guarantee Studio Flora against any recourse, action or claim from third parties resulting from the breach of this warranty.
4.3. Usage credits
The subscription includes a volume of monthly usage credits, the characteristics of which are presented to the User before subscribing. These credits are consumed when using the assistants. Consumption may vary depending in particular on the length and complexity of the exchanges and responses generated.
The monthly volume included corresponds to 100% of the credits for the month. It is renewed on each monthly anniversary date of the subscription. Unused monthly credits are not rolled over to the following period.
When monthly credits are exhausted, the User can buy a top-up under the conditions provided for in Article 5.6 or wait for the renewal of their monthly credits.
In the event of manifestly abusive, abnormal use or use diverted from its purpose, Studio Flora may take the measures provided for in Article 12.
4.4. Conversation history
The User's exchanges with the assistants are kept and linked to their Account, to allow them to view their history. A closed session remains readable but can no longer be continued. PDF documents are generated on demand from the conversations: they are not stored as files and can be downloaded from the corresponding conversation as long as it is accessible. The User can at any time delete their conversations from their Account, one by one, or request the deletion of their entire history at contact@innoralab.ai. The retention terms are detailed in the Privacy Policy.
5. Subscription, pricing and payment
5.1. Subscription
Subscription to a package is done online on the Site. The User enters the requested information, reviews the essential characteristics of the Service, the price, the payment terms, the duration of the contract and the cancellation conditions. Before validating their order, the User expressly confirms that they have read and accepted these T&Cs and have reviewed the Privacy Policy.
Validation of the order, followed by its payment, constitutes a firm and final conclusion of the contract. A confirmation email is sent to the User at the email address provided during subscription, summarising the essential elements of the order.
5.2. Description of the subscription
The subscription provides access to the features of the Innora Lab suite of assistants included in the subscribed offer. It is concluded for an indefinite period and billed for successive periods of one (1) month from the activation of the Service. It continues until its termination under the conditions provided for in Article 7.
It includes a volume of usage credits renewed each month under the conditions provided for in Article 4.3. PDF documents are generated on demand from conversations and can be downloaded by the User during the term of their subscription.
5.3. Price
The price of the subscription is indicated on the Site at the time of subscription. Prices are in euros. Prices intended for consumers are presented inclusive of all taxes; offers intended for professionals may present a clearly identified price excluding taxes.
Applicable taxes are determined based in particular on the status of the User and their country, in accordance with applicable tax regulations. The total amount to be paid, including applicable taxes, is indicated before the final validation of the order.
For taxable professional Users providing a valid intra-community VAT number, billing can be established excluding taxes according to the reverse charge mechanism, when legal conditions are met.
Studio Flora may modify its prices for new subscriptions. For ongoing subscriptions, any modification is notified under the conditions of Article 19 and does not apply to a period already paid.
When a promotional offer, introductory rate or discount code is offered, the promotional price, its duration of application and the price applicable thereafter are clearly indicated before the validation of the order.
5.4. Payment terms
Payment for the subscription is made online, by credit card or any other means offered on the Site. The price of each monthly period is payable in full at the beginning of that period. Unless cancelled, payment is automatically renewed at each monthly term.
Payment operations are processed by Stripe. Management of member accounts and access is provided by Thenty. Studio Flora does not have access to the User's complete banking data, which is collected and processed directly by Stripe.
Access to the Service is activated after confirmation of the initial payment, subject to the advance execution terms provided for in Article 6 for Users benefiting from a right of withdrawal. In the absence of initial payment, the subscription is not activated.
In the event of failure of a subsequent payment, Studio Flora informs the User and invites them to regularise their situation. Suspension or termination may occur under the conditions provided for in Article 12.
5.5. Billing
An invoice is issued upon each subscription and renewal. It is sent to the User electronically and made available in their Account. The User is responsible for the accuracy of the billing information they provide, particularly when they subscribe as a Professional User.
5.6. Credit top-ups
The User can buy credit top-ups from the Service. The price and volume of credits for each top-up are indicated before the validation of the purchase. When a volume is expressed as a percentage, this is calculated in relation to the monthly volume included in the offer concerned, specified at the time of purchase.
Purchased credits feed a reserve, consumed only after exhaustion of the monthly credits included in the subscription. This reserve is not reset to zero during the monthly renewal: unused top-up credits are kept throughout the duration of the subscription, including successive renewals.
Top-up credits become usable after confirmation of payment. They do not extend the duration of the subscription and do not allow the assistants to be used after its actual end date.
Subject to applicable legal rights and refund cases provided for in Article 7.6, top-up credits are neither refundable nor transferable. Unused top-up credits expire on the actual end date of the subscription.
6. Right of withdrawal and advance execution
6.1. Beneficiaries and time limit
The Consumer User has a period of fourteen (14) days from the conclusion of the subscription contract to exercise their right of withdrawal, without having to justify their decision.
The purchase of a top-up opens a fourteen (14) day period from that purchase.
These provisions also benefit other persons to whom the law expressly extends this right, when legal conditions are met.
6.2. Request for immediate execution
Access to the Service is open after confirmation of payment. Top-up credits are also available after confirmation of their payment.
This immediate access does not eliminate the right of withdrawal of Users who legally benefit from it.
In the event of withdrawal, Studio Flora only deducts an amount corresponding to the service already provided if the conditions of Article L221-25 of the Consumer Code are met, in particular the collection of an express request for advance execution and the provision of the required information. Otherwise, no sum is retained in respect of the use of the Service.
6.3. Exercising the right
The User may notify their withdrawal by an unambiguous statement addressed to contact@innoralab.ai or to Studio Flora, 60 rue François 1er, 75008 Paris, France, before the expiry of the applicable period.
They may use the form below, although its use is not mandatory.
For contracts concluded online to which this obligation applies, a free withdrawal feature is also accessible on the Site. Its use gives rise to an acknowledgment of receipt on a durable medium.
6.4. Consequences and refund
Studio Flora refunds the sums due within fourteen days of receiving the request, using the initial payment method, unless expressly agreed to another fee-free method.
When legal conditions are met, the amount corresponding to the service already provided, calculated according to Article 6.2, is deducted from the refund.
Withdrawal from the subscription terminates access to the Service. Unused paid top-up credits associated with this subscription are also refunded, without prejudice to more favourable rights.
Withdrawal relating solely to a top-up does not terminate the subscription.
6.5. Professional Users
Professional Users do not benefit from a general legal right of withdrawal for an online subscription carried out for professional purposes, subject to applicable legal exceptions.
Withdrawal Form
Complete and send only if you wish to withdraw.
For the attention of Studio Flora, 60 rue François 1er, 75008 Paris, France — contact@innoralab.ai:
I hereby notify you of my withdrawal from the contract relating to the following service:
Subscription or top-up concerned:
Ordered on:
Name of consumer:
Address of consumer:
Email address associated with the Account:
Date:
Signature of consumer, only in case of notification on paper:
7. Duration, monthly billing and cancellation
7.1. Duration
The subscription is concluded for an indefinite period. It is billed in successive periods of one (1) month from the activation of the Service, with no annual commitment.
7.2. Monthly billing
Unless cancelled taking effect at the end of the current period, a new monthly period is automatically billed.
The amount, payment frequency and cancellation conditions are communicated before subscription. Price modifications follow the conditions provided for in Article 19.
7.3. Information on upcoming terms
The date of the next term is communicated to the User in their subscription management information. The renewal of monthly credits follows the billing periods, under the conditions of Article 4.3.
7.4. Cancellation at the initiative of the User
The User can cancel their subscription at any time using the online cancellation feature or by sending their request to contact@innoralab.ai.
Any request received before the next term prevents the billing of the following period. Cancellation takes effect at the end of the monthly period already paid.
Studio Flora confirms receipt of the request and the subscription end date on a durable medium.
Until this date, the User retains access to the Service and can use their available monthly credits and top-up credits.
Voluntary cessation of use before the end of the paid period does not entitle to a refund, subject to the right of withdrawal, Article 7.6 and other applicable legal rights.
7.5. Termination at the initiative of Studio Flora
Studio Flora may terminate the subscription in the event of a sufficiently serious breach by the User of their obligations, particularly in the event of use contrary to the T&Cs or default of payment.
Except for serious breach justifying an immediate measure, this termination occurs after a formal notice has remained without effect within a reasonable period, under the conditions of Article 12.
The financial consequences of termination are determined in accordance with applicable law, taking into account the services provided and any established damages. This provision does not limit the mandatory rights of the User.
7.6. Cases of termination with refund
The User benefits from refunds provided by law, particularly in the event of withdrawal, failure to provide or lack of conformity of the Service.
They can also terminate with a refund of the paid period remaining to run in the event of a substantial modification adversely affecting their rights, under the conditions of Articles 8 and 19.
In the event of continuous unavailability of the Service exceeding thirty (30) days, they can terminate and obtain a refund of sums corresponding to the period paid but not provided as well as the period remaining to run. This period does not limit remedies that may be exercised earlier in application of the law.
When termination with a refund occurs in the cases provided for in this Article, unused paid top-up credits are also refunded, proportionally to their purchase price.
Refunds occur within applicable legal timeframes and, for contractual refunds not subject to a specific legal timeframe, at the latest fourteen days after the termination takes effect.
7.7. Effects of termination
At the actual end date of the subscription, access to assistants, history and downloading of PDFs ceases. Unused top-up credits expire, subject to refunds provided by law and these T&Cs.
The User is invited to download before this date the documents they wish to keep.
The Account and conversations are kept for thirty (30) days after the end of the subscription to allow for recovery in the event of a new subscription during this period. This retention does not extend access to the Service and does not maintain expired credits.
At the end of this period, data is deleted according to the terms of the Privacy Policy, subject to legally necessary retentions.
These provisions do not limit legal rights of access, portability, erasure or recovery of content. These rights can be exercised at contact@innoralab.ai, without obligation to subscribe to a new subscription when the law provides for free return.
8. Availability and Evolution of the Service
Studio Flora implements reasonable means necessary for the functioning of the Service, its security and the correction of incidents.
Interruptions may be necessary for maintenance or technical evolutions. Studio Flora strives to limit their duration and inform Users in advance when they are foreseeable.
Recourse to technical providers does not eliminate Studio Flora's obligations to the User. Legal warranties and remedies provided for in Article 7.6 remain applicable.
Studio Flora may evolve the Service for valid reasons, particularly to maintain its security, ensure its technical compatibility, respect a legal requirement or improve its features.
Updates necessary to maintain conformity are provided during the contractual term of the Service.
For Users benefiting from protective provisions applicable to digital services, other updates are carried out at no additional cost and after clear, reasonably anticipated information on a durable medium specifying their effective date.
When such modification negatively affects access to the Service or its use in a non-minor way, the User benefits from the rights of refusal and resolution provided for in Article L224-25-26 of the Consumer Code. They can exercise their right to resolution within the maximum legal period of thirty days. The legal exception allowing to keep an unmodified and compliant version, without additional cost, remains applicable.
Corresponding refunds are processed in accordance with the law and Article 7.6.
9. Intellectual Property
9.1. Ownership of Studio Flora
The Service, all of its components (source code, interfaces, graphical charter, logos, trademarks, editorial content, structures, internal instructions and prompts of assistants, databases) as well as the name "Innora Lab" are the exclusive property of Studio Flora or are subject to authorisation of use. They are protected by the provisions of the French Intellectual Property Code. Studio Flora grants the User a personal, non-exclusive, non-transferable right of use limited to the duration of their subscription, for the sole purpose of using the Service in accordance with its destination.
9.2. User Content
User Content remains the property of the User. By submitting User Content to the Service, the User grants Studio Flora a license of use strictly limited to the execution of the Service and the generation of requested Results. Studio Flora prohibits any use of User Content for other purposes, and in particular does not use it to train artificial intelligence models.
9.3. Generated Results
Subject to full payment of sums due under the subscription, Studio Flora recognises the User's right to freely use, including for commercial purposes, the Results generated from their User Content. Studio Flora prohibits any commercial exploitation of Results produced on behalf of Users.
The User is informed that Results are produced by artificial intelligence models and that identical or similar content may be generated for other users based on close requests. Studio Flora does not guarantee the uniqueness, originality or legal protectability of Results under copyright. It is up to the User, if necessary, to rework the Results and carry out necessary verifications before any exploitation.
10. Specifics related to artificial intelligence
10.1. Transparency on the use of artificial intelligence
In accordance with transparency requirements provided for by the European Regulation on Artificial Intelligence (Regulation (EU) 2024/1689, known as the "AI Act"), Studio Flora expressly informs the User that the Service is based on generative artificial intelligence systems. When using the assistants of Innora Lab, the User interacts with an artificial intelligence system, and not with a human being.
10.2. Probabilistic nature of Results
The assistants of Innora Lab are based on artificial intelligence models that produce content from probabilistic predictions. As such, Results may contain inaccuracies, approximations, obsolete information or errors, and cannot be considered exhaustive, verified or definitive.
10.3. Responsibility of the User
The User expressly recognises the non-infallible nature of Results. They undertake to exercise their professional judgment and carry out any useful verification before basing a decision on a Result. The Service does not constitute legal advice, financial advice, tax advice, medical advice, nor any personalised professional opinion. For any binding decision, the User is invited to consult a qualified professional in the field concerned.
10.4. Absence of automated decision-making
The Service does not implement decision-making producing legal effects concerning the User or significantly affecting them based on exclusively automated processing, within the meaning of Article 22 of the GDPR. Generated Results constitute an aid to the User's decision-making and do not carry any automatic legal consequences in themselves.
10.5. Absence of guarantee of result and performance
The Service constitutes a tool for decision-making and structuring strategic thinking. The User remains the decision-maker for the implementation of Results.
Studio Flora does not guarantee the achievement of a particular commercial, marketing, financial or operational objective following the use of the Service. No analysis, recommendation, projection or suggestion produced by assistants constitutes a guarantee of profitability, growth, conversion, customer acquisition or any other indicator of commercial success.
The performance of an activity depends in particular on the quality of execution, the economic and competitive context, the positioning of the offer and available financial and human resources.
The User assesses the opportunity to implement Results and carries out verifications adapted to their decisions.
The absence of commercial performance guarantee does not limit Studio Flora's contractual obligations, its liability for its own breaches nor legal warranties applicable to the Service.
11. Testimonials and reviews
Studio Flora may solicit feedback from the User on the Service, for example in the form of questionnaires, satisfaction surveys or testimonial requests. The User remains free to respond or not. In the event of feedback, Studio Flora may solicit their express authorisation to reproduce their testimonial, name or visual for communication or promotion purposes of the Service. In the absence of express and written authorisation, no nominal testimonial will be published.
12. Suspension and termination for breach
In the event of a breach by the User of their obligations, particularly the usage rules provided for in Article 4, Studio Flora may request them to remedy it within a reasonable timeframe, specifying measures likely to be taken in the absence of regularisation.
If the breach persists, Studio Flora may suspend access to the Service or terminate the contract, in accordance with applicable law.
Immediate and proportionate suspension may occur when necessary to end illicit use, security breach or serious breach. Immediate termination may also occur when the gravity of the breach justifies it.
The User is informed of the reasons and consequences of the measure, to the extent permitted by law and security imperatives.
The financial consequences of termination are determined in accordance with applicable law, taking into account the services provided and any established damages. This provision does not limit the mandatory rights of the User.
13. Limitation of Liability
Studio Flora undertakes to provide the Service with seriousness and professionalism, within the framework of an obligation of means.
13.1. Professional User
Studio Flora is not liable to Professional Users for losses established to be indirect. Loss of revenue, profits or business opportunities falls within this exclusion only where it constitutes an indirect loss.
Subject to the following exceptions, Studio Flora’s total aggregate liability to a Professional User under the contract is limited to the amounts actually paid for the Service, including top-ups, during the twelve (12) months preceding the event giving rise to liability.
These limitations do not apply in cases of gross negligence or wilful misconduct, personal injury, where they would deprive an essential contractual obligation of its substance, or where otherwise prohibited by law.
13.2. Consumer User and Non-Professional User
The limitations of liability provided for in Article 13.1 are not applicable to the Consumer User nor to the Non-Professional User, who benefit from the full rights recognised to them by the mandatory provisions of the Consumer Code and the Civil Code, particularly in terms of compensation for damages suffered.
14. Legal warranties
The Consumer User and the Non-Professional User benefit from the legal warranties applicable to them, in particular the conformity warranty provided for in Articles L224-25-12 et seq. of the Consumer Code.
To request their implementation: contact@innoralab.ai or Studio Flora, 60 rue François 1er, 75008 Paris, France.
Legal conformity warranty — continuous supply of the Service
The consumer is entitled to the implementation of the legal conformity warranty in the event of a lack of conformity appearing during the entire period of supply of the Service provided for in the contract, from its activation and until its actual end. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
The legal conformity warranty carries the obligation to provide all updates necessary to maintain the conformity of the digital content or digital service during this entire period of supply.
The legal conformity warranty gives the consumer the right to bring the digital content or digital service into conformity without unjustified delay following their request, without charge and without major inconvenience for them.
The consumer can obtain a price reduction by keeping the digital content or digital service, or they can terminate the contract by being fully refunded against waiver of the digital content or digital service, if:
1° The professional refuses to bring the digital content or digital service into conformity;
2° Bringing the digital content or digital service into conformity is delayed unjustifiably;
3° Bringing the digital content or digital service into conformity cannot occur without costs imposed on the consumer;
4° Bringing the digital content or digital service into conformity causes a major inconvenience for the consumer;
5° The non-conformity of the digital content or digital service persists despite the professional's attempt to bring it into conformity remaining unsuccessful.
The consumer is also entitled to a price reduction or resolution of the contract when the lack of conformity is so serious that it justifies the price reduction or resolution of the contract being immediate. The consumer is then not required to request that the digital content or digital service be brought into conformity beforehand.
In cases where the lack of conformity is minor, the consumer is only entitled to cancellation of the contract if the contract does not provide for the payment of a price.
Any period of unavailability of the digital content or digital service for its bringing into conformity suspends the warranty that remained to run until the supply of the digital content or digital service conform again.
These rights result from the application of Articles L224-25-1 to L224-25-31 of the Consumer Code.
The professional who obstructs in bad faith the implementation of the legal conformity warranty incurs a civil fine of a maximum amount of 300,000 euros, which can be increased up to 10% of the average annual turnover, in accordance with Article L242-18-1 of the Consumer Code.
The consumer also benefits from the legal warranty against hidden defects in application of Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This warranty gives right to a price reduction if the digital content or digital service is kept, or to a full refund against waiver of the digital content or digital service.
15. Personal Data
The collection, processing and retention of the User’s personal data are described in the Privacy Policy available on the Site. By accepting these GTCU, the User acknowledges having read the Privacy Policy.
16. Mediation and Resolution of Disputes
16.1. Prior Complaint
In the event of difficulty related to the execution of the contract, the User is invited to contact Studio Flora at the address contact@innoralab.ai in order to seek an amicable solution before any litigation recourse.
16.2. Consumer Mediation
In accordance with Articles L611-1 et seq. of the Consumer Code, the Consumer User may use a consumer mediator free of charge after a prior written complaint to Studio Flora has remained without a satisfactory solution.
Studio Flora has designated for this purpose:
MÉDIATION CONSOMMATION DÉVELOPPEMENT
Centre d’Affaires Stéphanois — Immeuble L’Horizon
Esplanade de France — 3, rue J. Constant Milleret
42000 Saint-Étienne, France
Website: https://www.medconsodev.eu
The request is subject to legal conditions of admissibility, in particular the maximum period of one year from the written complaint addressed to Studio Flora.
Mediation does not deprive the parties of their right to seize the competent jurisdiction.
16.3. Settlement of disputes for consumers in the European Union
Consumer Users residing in another Member State of the European Union can consult the list of dispute resolution entities in their country on the European Commission website: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies
17. Hypertext links and third-party services
The Service may contain links to independent third-party sites or allow access to external services. The User is invited to consult their terms of use and privacy policies.
Studio Flora does not control the content and practices of these independent sites and is not liable for them, subject to its own acts, commitments and legal obligations.
This provision does not limit Studio Flora's obligations or liability with respect to the services it undertakes to provide, including when it uses a third-party provider for their execution.
18. Applicable Law and International Provisions
These T&Cs are governed by French law. Since the Service is accessible to Users residing in France, in the European Union, in the United Kingdom and in the rest of the world, Users residing outside France retain the benefit of more protective mandatory provisions that their local law recognises, particularly regarding consumer protection and personal data protection.
In the event of difficulty or dispute relating to the interpretation or execution of these T&Cs, and in the absence of amicable resolution, French courts will be competent, subject to mandatory rules of competence applicable to consumers, who retain the option to seize the jurisdiction of their place of residence.
19. Modification of the T&Cs
The T&Cs accepted during subscription constitute the initial contractual version. The mere publication of a new version on the Site does not retroactively modify the contract.
Studio Flora may propose modifications justified in particular by a legal, technical, security evolution or its commercial offer.
Any modification of the price, the volume of credits included or another substantial condition is communicated on a durable medium, particularly by email, at least one month before it takes effect, unless a legal requirement imposes another period.
The notification specifies the modification, its effective date and options for cancellation. The User can cancel before the application of new conditions they refuse.
A price increase or a reduction of the monthly volume included does not apply to a period already paid. Top-up credits already purchased are not retroactively reduced.
Modifications affecting access to the Service or its use remain subject to Article 8 and applicable mandatory provisions. Refundable sums are processed in accordance with Article 7.6.
When a new express agreement is necessary, Studio Flora collects it before the application of the modification.
20. Miscellaneous Provisions
If any of the provisions of these T&Cs were declared null, inapplicable or without effect under a law or a final court decision, this provision would be deemed unwritten, without affecting the validity of the other provisions, which would remain fully applicable.
The fact that Studio Flora does not invoke, at a given time, a provision of these T&Cs cannot be interpreted as a waiver to invoke it later.
For any question relating to these T&Cs, the User can contact Studio Flora electronically at contact@innoralab.ai or by post at its registered office address: Studio Flora, 60 rue François 1er, 75008 Paris (France).
Last updated: 3 October 2026
Last updated: 3 October 2026
TERMS AND CONDITIONS OF USE AND SALE
TERMS AND CONDITIONS OF USE AND SALE
Structure what you carry, with rigour and presence.
POWERED BY GEMINI · GOOGLE DEEPMIND
CONTACT & LEGAL NOTICE
© 2026 INNORA LAB
YOUR DATA IS NEVER USED TO TRAIN AI
GEMINI IS A TRADEMARK OF GOOGLE LLC · INNORA LAB IS NOT AFFILIATED WITH GOOGLE
Structure what you carry, with rigour and presence.
POWERED BY GEMINI · GOOGLE DEEPMIND
CONTACT & LEGAL NOTICE
© 2026 INNORA LAB
YOUR DATA IS NEVER USED TO TRAIN AI
GEMINI IS A TRADEMARK OF GOOGLE LLC · INNORA LAB IS NOT AFFILIATED WITH GOOGLE
Structure what you carry, with rigour and presence.
POWERED BY GEMINI · GOOGLE DEEPMIND
CONTACT & LEGAL NOTICE
© 2026 INNORA LAB
YOUR DATA IS NEVER USED TO TRAIN AI
GEMINI IS A TRADEMARK OF GOOGLE LLC · INNORA LAB IS NOT AFFILIATED WITH GOOGLE